We want you to be completely satisfied with your purchase on iBedding.
We’re committed to providing customers with the most delightful shopping experience possibly.
We’re always available and happy to help with any questions.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?
We will process your full refund and return.
Please contact us to start the return process. Please include the following information:
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW DO I RETURN AN ITEM?
1.If your buyer are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving order.
2.Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Note: Returned items must be in original packaging, including any accessories, manuals, and documentation.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. iBedding reserves the right to deny any return.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment.
If you paid by Paypal, please contact us directly.
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven’t received a credit for your return yet, here ’s what to do:
Contact the bank / credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
To check the status of your order, please log-in to your account or contact us.